At Flow, customer satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations. If you’re not completely satisfied with your purchase, we offer a comprehensive return policy to make your experience as smooth as possible.

100-Day Free Returns

You have 100 days from the date of receipt to return any product for a full refund. Whether you’ve changed your mind or found that the product isn’t quite right for you, we want to make sure you’re satisfied. To return an item:

1. Contact Us or Initiate a Return: Get in touch with our customer service team via email, or for faster service, simply initiate your return using the form above.

2. Return Shipping: Send your order back to us using the provided return shipping address.

3. Refund Processing: Once we receive the returned item, we’ll process your refund excluding original shipping costs. You’ll receive a confirmation email, and the refund will be issued to your original payment method.

2-Year Warranty

Our products come with a 2-year warranty that covers any manufacturing defects. This warranty ensures that your product is free from defects in materials and workmanship. To make a warranty claim:

1. Contact Us: Reach out to our customer service team with your order number and a description of the issue.

2. Warranty Assessment: We’ll assess the issue and, if it’s determined to be covered under our warranty, we’ll offer a repair, replacement, or refund based on the situation.

3. Return Process: If required, we will provide instructions for returning the defective product.

Exclusions and Limitations

Please note that our return policy and warranty do not cover damage caused by misuse, accidents, or normal wear and tear.

Customer Support

If you have any questions about our return policy or need assistance with a return or warranty claim, please contact our customer service team at support@flowearplugs.com. We’re here to help and ensure that your experience with Flow is as positive as possible.