At Flow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase from us. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Personal Information:

We collect personal information that you provide directly to us, such as when you place an order, sign up for our newsletter, or contact us. This may include:

• Name

• Email address

• Phone number

• Mailing address

• Payment information

Technical Information:

We may also collect technical information about your visit to our website, including:

• IP address

• Browser type and version

• Operating system

• Referring website

• Pages viewed and time spent on our site

2. How We Use Your Information

We use your information for the following purposes:

• To Process Transactions: We use your payment information to process and fulfil your orders.

• To Improve Our Services: We analyse your browsing and purchase behaviour to enhance our website and product offerings.

• To Communicate with You: We may use your contact information to send you updates about your order, respond to your inquiries, and provide marketing communications if you have opted in.

• To Personalise Your Experience: We use your data to tailor our website content and product recommendations to your preferences.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering orders. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

• Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of our users or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete data.

• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

• Objection: You can object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you if they are significant. Your continued use of our website or services after such changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please email us at support@flowearplugs.com

Thank you for trusting Flow with your personal information. We are dedicated to safeguarding your privacy and providing you with a secure and enjoyable experience.